Burntsand's Enterprise Operations & Service Management solutions enable our customers to effectively manage their IT processes from a business perspective. This approach reduces operating costs, improves performance and achieves operational efficiency. This drives higher customer satisfaction and improves the organization’s overall performance. BRT leverages industry leading tools such as 6 Sigma, ITIL and the BMC Suite of solutions to define, measure, and automate the business processes necessary to delivery on this objective. Burntsand is actively seeking to expand our Service Management Delivery Team as part of a strategic growth plan to position us as the leading Service Management Solutions provider in Canada.

Since 1997 BRT Service Management Solutions has been helping organizations take advantage of the power of Business Service Management by utilizing tools and methodologies found under BMC Software's Routes to Value. In particular we focus on three of the eight routes: Incident and Problem Management; Service Impact and Event Management; and Change and Configuration Management.

As part of our commitment to providing our customers with innovative and time saving products which align to ITIL and Best Practice, BRT Service Management Solutions has developed a variety of Productivity Packs (or extensions) which work with BMC Software products. These Productivity Packs are designed in particular around the Remedy and Service Management products developed by BMC Software and provide additional functionality to already robust applications.

BRT Service Management Solutions has been a technology partner with Remedy for many years. Over the last three years we have added extensive ITIL depth that enables us to assemble hybrid implementation teams. This approach provides an implementation focused delivery model for enabling pragmatic ITIL maturity improvements.

Solutions Business Service Management Process Optimization IT Process Automation Consulting Services BMC Remedy Performance Tuning and Optimization Identity Management Active Directory Design and Implementation ITIL Training Courses Live Communication Server

Case Studies Remedy Implementation Life Sciences Information Services Provider Change Process Development Data Architecture re-engineering/ ITSM deployment Web Based Self Serve IT Request Solution

Resources BMC Routes to Value Overview Service Management Services