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On-Demand Presentations
Burntsand and BMC Service Management Seminar: Service Desk and ITIL best practices & optimization
Demos and discussion on:
- Overview of the ITSM features and functionality that will help drive IT best-practices and operational efficiency in your organization
- Participate in a discussion with your peers on why implementing Service Management processes and automation solutions is so critical in this economic environment
The current economy is forcing a lot of companies to look at lowering IT costs, so how do you do that without sacrificing customer service or getting left behind in the technology race? This breakfast event allowed people to gather tips and tricks, learn how Business Service Management can drive real metrics, and see how BMC Software's latest automated incident and problem workflow solution can cost-effectively reduce the number of incidents handled, improve resolution times and prevent future incidents from occurring, while improving IT staff efficiency.
This BMC and Burntsand seminar featured product and process experts discussing how the newest version of BMC ITSM can be used to automate business workflow, optimize service management, and leverage the ITSM market's leading solution suite. Plus we featured an actual customer account of their deployment - what went right, what went wrong, how they could have avoided some of the challenges and how their business has changed because of it.
Presenters:
Eric Mal, EOSM Practice Director, Burntsand Inc.
Doug Hynson, ITSM Architect Burntsand Inc.
John Morton, Business Solutions Manager, BMC
Ralph Filippelli, Software Consultant, BMC
Please register here to get a copy of the presentation or whitepapers for this event. All fields are required.
(Presentation Files, 7MB). |
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